We accept the following payment methods

• Instant bank transfer
• Paypal 
• Credit card (via Paypal - no Paypal account required)
• Instant bank transfer
• Amazon Pay
• Instalment purchase (PayPal)
• Klarna
• GooglePay
• ApplePay
• Ratepay
• and much more

Prepayment

If you decide to pay in advance, please transfer the order amount to our bank account. As soon as we have received the amount, we will ship your order immediately. 

Payment process
Select "Prepayment" as payment method during the order process. After you have confirmed your order, you will receive further information about the payment by e-mail.
Then simply transfer the required amount of your order to our bank account.

Please indicate this in the transfer slip!

• Order number
• Name under which the order was placed

This is important for a quick processing (e.g. Max Mustermann 1234567890). Please also indicate it in e-banking orders.

As soon as the amount is on our account, we will process your order.

Please note!

Due to the transfer channels between the banks, it may take 4-5 working days until payment is received.

Bank details see here!

Please note that our bank calculates with €. In some countries there may be additional costs if the transfer is made in a different currency.

Bank account:

Salty Smile Vertriebs UG (haftungsbeschränkt)

Finom Bank

IBAN: DE21110101015347819053

BIC: SOBKDEB2XXX

Sofortüberweisung

Sofortüberweisung is one of the safest and easiest online payment options with TÜV-tested data protection.

Advantages:

The transfer takes place in real time (therefore faster than prepayment.)
No registration necessary
No need to top up an interim account
no need to enter your credit card details
Sofortüberweisung is a free service and there are no transaction costs.

The only thing you need is an online bank account.

Payment process
Select Sofortüberweisung as your payment method during the order process. After you have confirmed your order, you can log in with your account number and bank code and confirm your payment with PIN and TAN.

Please indicate this in the bank transfer slip!

Order number
Name under which the order was placed

This is important for quick processing (e.g. Max Mustermann 1234567890). Please also indicate in e-banking orders.

Bank details see above!

Bank details see invoice or in the FAQs under Bank details!

PAYPAL

PayPal is an online payment service that allows you to pay online easily, quickly and securely. All you need is a PayPal account, which works like an online bank account. Registration is free of charge. You only need to enter your details once and you can shop securely at any online shop that offers PayPal without having to re-enter your details every time.

Payment process
To pay with PayPal, select the payment option "PayPal" during the order process. After confirming your order, you will be redirected to the payment process. After completing the payment process, your order will be processed directly. 

If you did not complete the payment process during the online order, you can do so at any time later. Go to 'My account' and click on 'Orders' and then on 'Pay now'. Your order will then be processed.

Please note!

Payment will be made in local currency.

PayPal Express

With PayPal Express you can access your PayPal account directly.

Payment process
In the registration window you will find the PayPal Express Buy button. This will take you directly to your account. You only have to log in and confirm your purchase! All necessary data will be taken over directly by PayPal and transferred to the form, so that the annoying filling in of data is no longer necessary. You will immediately be taken to the checkout page, where you can change your delivery address, for example.

Then check your details again on our order overview and confirm your order.

PayPal Plus (hire purchase, purchase on account, credit card even without a PayPal account)
Pay comfortably with your credit card. This works via PayPal Plus and no PayPal account is required from the buyer.

The instalment purchase and invoice purchase is also processed via PayPal Plus and allows you to finance products. You will find all information in the order process.

The sales tax in Germany is calculated at 19%.

If you buy from another European country, the sales tax of the respective country is added to the net value and the sales tax is paid in the respective country.

For you as a business customer in B2B, the sales tax does not apply if your company is registered in another European country. We need your Tax ID number.

For deliveries to a third country (non-EU country, e.g. Switzerland, Norway, etc.) we issue a net invoice and you pay the tax to the customs.

You have received a voucher as a gift from us and would like to redeem it?
No problem! You can redeem your voucher code at the end of the order process.

You can only redeem one voucher per order.

Important! You cannot redeem a promotional voucher when purchasing a voucher.  

You can only redeem your voucher before completing the order process.

A subsequent crediting is not possible.

Vouchers cannot be combined.

This applies to both promotional vouchers and purchase vouchers.

If you have already redeemed a voucher in your order, it is not possible to additionally redeem one of our newsletter or promotional vouchers.

Promotional vouchers cannot be redeemed when purchasing a purchase voucher!

A promotional voucher is a gift from us or one of our partners. It is linked to conditions such as minimum purchase value and expiry date.

A purchase voucher is bought from us in the online shop and corresponds to the respective purchase value. Purchase vouchers are valid indefinitely.

Please note: Vouchers are excluded from return and payment! (this does not apply to the legal right of revocation for purchase vouchers).

The shipping of vouchers to Germany and Austria is free of charge.

Please also note that it is not possible to redeem a promotional voucher if you only have a purchase voucher in your shopping basket, as promotional vouchers cannot be redeemed on purchase vouchers.

If you return your goods for less than the minimum purchase value of a promotional voucher, the amount of the voucher will be deducted from your refund.

In the case of purchase vouchers, we will be happy to send you a new purchase voucher for the amount on request.

Your product doesn't fit or you imagined something else underneath and you don't like it? No problem!

You can return the item to us within one month and get a refund.

We generally advise customers to choose an insured and traceable shipping option so that the package can be tracked at any time and is secured by the shipping company. As a customer, you must bear the costs for the return. Returns are normally processed within 10 working days from the time the goods arrive at our warehouse.

Once the item has been checked by us, we will initiate a full refund (for the item). We will confirm this by email, the shipping costs paid will not be included.

For this return, the delivery/return note is no longer necessary. We will recognise your order by the return label.

Please note that the item must be returned to us unworn and in the manufacturer's original packaging. Shoes, snowboard goggles, sunglasses and helmets must be returned in the manufacturer's original box, otherwise we cannot accept the return. Further information can be found in our cancellation policycancellation policy.

The return of gift vouchers is generally not possible. 

Important: The processing of returns can take up to two weeks.

If you return more than one item, it may happen that the items are processed with a delay. In this case, your refund may be delayed. You will then receive a separate email for each refunded order.

Important: The processing time between the returns to be processed is in most cases no more than 24 hours. If you have not received a confirmation email for the other items from your various orders, please contact us immediately.

In this case, send us a message via our contact form or by e-mail and state exactly which of your returned items has not been accounted for. 

Please note: Complaints about missing items in the return can only be accepted within 7 days of the start of processing.

For free returns, you need the prepaid return label.
You will find this in your parcel or in the Customer Centre under Returns - Returns slip.

Please fill out the return slip, which is attached to your order or enclosed in the package.

Important note: If you have chosen the payment method instalment purchase or payment method invoice, please inform our payment partner Klarna or Paypal that you are returning goods. Since it can take up to 2 weeks for us to process your return, you can avoid unnecessary requests for payment. You can easily announce your return in your Klarna customer account at www.klarna.de/mein-klarna or Paypal.com.

Make a note of the consignment number and keep it for at least 6 months.

The return costs are to be borne by the customer.

In the event of a return, we will refund the purchase price as quickly as possible, but at the latest after 14 days. The chargeback will be processed via the same payment method that you used for your order.

Returns of bulky goods such as surfboards, wakebaords, kiteboards etc. are always the responsibility of the customer. To find a cost-effective solution for a return, please contact us. We will be happy to help you.

Pre-assembled goods such as skis, snowboards, wakeboards, etc.

Please note that pre-assembled ski sets represent a customisation of the products to your personal needs and are therefore excluded from return.

Return of surfboards and SUPs

If your order was delivered by Hermes or a freight forwarder, you will be responsible for the cost of returning the goods. Our customer service will be happy to help you with an uncomplicated and wallet-friendly return. Please contact our support.

Returns by arrangement please!

Warehouse Surfganic

Attn: Stefan Grett

Am Domhof 30

33378 Rheda-Wiedenbrück, Germany

Germany

or:

( Only by arrangement! )

TEKKNO TRADING PROJECT GMBH
Grosse Elbstrasse 131
22767 Hamburg
Germany

We reserve the right to charge the standard shipping costs for returns. E.g. if the value of the order less the return shipping falls below the free shipping threshold.

Example:

In Germany, shipping is free for orders of 50 € or more. If you order two items in one order for €25 each and return one of them, we reserve the right to return the €25 minus the standard shipping costs.

Has an item already been delivered to you defective/damaged? We apologise very much for this!

Please contact us immediately via our contact form or by e-mail and send us photos of the defect. We will check and process your request as soon as possible.

In this case we can only check within 7 days after delivery (tracking - delivery date).

If the defect is reported after the 7 days after delivery, we must assume that the item broke during use. In this case, contact our support and our complaint process would come into effect. The claim process takes approximately 5-7 weeks.

Please send us an email with photos and a description of what happened to the item and what was broken. We will forward this to the manufacturer.

Please write "Complaint" in the subject line.

After receiving your email, our team of experts will look at the photos and the description and contact the manufacturer. The manufacturer will decide whether the complaint is justified. If this is the case, we will receive information from the manufacturer whether the item can be repaired, exchanged or refunded.

We will inform you immediately upon receipt of the information from the manufacturer and in order to agree on a further procedure with you.

The processing of the complaint takes about 5-7 weeks.

ATTENTION: The warranty is subject to the conditions of the respective manufacturer and is described in the enclosed warranty card or on the manufacturer's website.

INFORMATION

A quality defect, material defect or production defect exists if, for example, a zip no longer closes, your SUP loses air, etc. The exact assessment can only be made by the manufacturer. However, the exact assessment can only be made by the manufacturer.

The warranty, which covers material & manufacturing defects, varies depending on the product and manufacturer. If a problem occurs during intended use within the applicable warranty period, you should and can complain about the product.

If the complaint is justified, your item will be repaired if possible; if this is not possible, the product will be replaced. If the same product is no longer available, you will receive a qualitatively equivalent model in the same price range as the product complained about. As soon as we receive a replacement from the manufacturer, we will of course send it to you free of charge.
Please note that the manufacturer and we are not obliged to replace the same model.

In the event that the manufacturer deems your complaint to be unjustified (e.g. if the product was damaged due to improper use or negligent handling), the product you complained about will be returned to you immediately. In some cases, however, the manufacturer offers special conditions for the exchange; in this case, we will inform you immediately.

To subscribe to our newsletter go to our homepage and sign up for our newsletter. To do this, enter your email address in the field. 
If you already have a customer account with us, you can register for the newsletter directly in your account.

To do so, go to the menu item "Newsletter" in your account and tick the box. Don't forget to click on "Save" afterwards.

Congratulations

There are two ways to unsubscribe from our newsletter.

1. unsubscribe via the newsletter email:
When you receive your next newsletter email, scroll all the way down. Here you will find a link to unsubscribe.

2. unsubscribe via your customer account:
Log in to your customer account. There you will find the menu item "Newsletter". Here you can unsubscribe from your newsletter by removing the tick and also subscribe again. It is important that you save your details!

All personal data such as address or details of your credit card and means of payment are encrypted using the SSL process and are therefore secure during transmission.

Your data will only be used by us to process your order, for payment and for marketing measures within the scope of your registration in the Surfganic customer account. 

Our website is completely secure, recognisable by the https and the closed lock in front of our domain www.hang-loose-surfshop.com.

All data collected by us is used and processed within the framework of the applicable data protection laws in accordance with our privacy policy.

We also do not want to give our data into unsafe hands, so the point of data protection is a matter of the heart for us See our privacy privacy policy!

When you register, you create your personal customer account. 

Once you have created a customer account, you can log in with your password for each subsequent order and you do not have to enter your data each time. Your name, e-mail address and delivery and billing addresses are stored in your account. You can easily access them in our check-out process.

You can also conveniently access the shipment tracking via your login, just like the control of your newsletter. Whether you want to subscribe or unsubscribe, you can do so with just one click.

You can find all the advantages under the Hauppunkt customer account in our customer centre.

Also take advantage of our special discount offers.

If you have forgotten your password, you can generate a new password via Forgotten password? The email with the new password will be sent to the email address you used to create your account.

If you have a new e-mail address or have forgotten your e-mail address, simply create a new user account and benefit from the advantages.