delivery to all EU countries

  best price

 fast delivery to all european countries and CH

  30 days right of return

Customer Centre Hang Loose Surfshop

Customer Service

We pass on the shipping costs we pay 1 to 1 to our customers. For shipping goods such as surfboards, we take over part of the costs. You will receive all shipping information in your customer account and via email.

Outside Germany

Orders shipped outside of Germany may be subject to import taxes, customs duties and charges levied by the country of destination. Import duties and taxes are levied by the respective import customs office and are charged to the recipient. These depend on the import regulations of the recipient country. For further information, please contact your local customs office.


Additional surcharge for remote regions and islands abroad possible!

Germany

parcelable goods under 1 meter: 

  • up to 50€ - 5,95€
  • from 50€ versandkostenfrei

Europe

Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Austria

parcelable goods under 1 meter : 

  • up to 50€ - 9,95€
  • up to 100€ - 6,95€
  • from 100€ free of shipping costs

Canary Islands, Liechtenstein, Norway, Serbia, United Kingdom

parcelable goods under 1 meter: 

  • up to 500€ - 34,95€
  • up to 2000€ - 26,95€
  • from 2000€ free of shipping costs

Switzerland

parcelable goods under 1 meter: 

  • up to 200 EUR - 26.95€
  • up to 500 EUR - 19.95€
  • from 500€ free shipping

Germany

parcelable goods under 1 meter: 

  • up to 50€ - 5,95€
  • from 50€ free shipping

Europe

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Package goods over 1 metre long: 

  • up to 50€ - 9,95€
  • up to 100€ - 6,95€
  • from 100€ free shipping

Canary Islands, Liechtenstein, Norway, Serbia, United Kingdom

parcel goods over 1 metre: 

  • no shipping

Switzerland

Parcel goods over 1 metre 

  • up to 200€ - 26,95€
  • up to 500€ - 19,95€
  • from 500€ free shipping

Surfboards and shipping goods:

Germany

  • up to 1500€ - 39,95€
  • from 1500€ free shipping

Europe

Austria, Belgium, Croatia, Czech Republic, Denmark, France, Luxembourg, Netherlands, Poland, Slovenia, Sweden

  • up to 2000€ - 59,95€
  • from 2000€ free shipping

Estonia, Finland, Greece, Italy, Latvia, Lithuania, Portugal, Slovakia, Spain 

  • up to 2000€ - 89,95€
  • from 2000€ free shipping

Bulgaria, Hungary, Ireland, Romania

  • up to 2000€ - 119,95€
  • from 2000€ free shipping

Canary Islands, Liechtenstein, Norway, Serbia, United Kingdom

  • no shipping

Switzerland

  • up to 2000€ - 89,95€
  • from 2000€ free shipping

PACKAGE TERM

Germany

  • approx. 1 - 3 working days
  • Shipping by freight carrier 2-5 working days

to surrounding EU countries and Switzerland:

EU  approx. 3 - 5 working days

Shipping by freight carrier 5 - 7 working days

Rest of EU countries:

approx. 5 - 10 working days


Surfboards are shipped by a forwarding agency, which may increase the shipping time. Especially when shipping to European countries. In remote regions of Europe, additional shipping costs may be incurred, which we will agree with you in advance before the order is executed and confirmed.


If you have several items in your shopping cart with different delivery times, the order will be combined and the entire order will be shifted to the latest delivery time. The background to this is an environmentally friendly company policy. Packaging material and double ways are avoided to keep the footprint as small as possible.


DELIVERY

DHL/ Post

  • Delivery takes place from Monday to Saturday.

  • There will be up to 2 delivery attempts. If no one can be found at your delivery address, the package will be stored at the nearest post office, where it will be ready for you to pick up within 7 working days.

UPS/GLS/FedEx

  • Delivery is made on working days from Monday to Friday.

  • If no one is found at the delivery address, the driver will leave a note. Check this note to see where the parcel was left. Check with your neighbours or to find out the date of the next delivery attempt.

  • Alternatively, you can provide a signed receipt authorising the delivery service to leave your parcel in a safe place.


DELIVERY TO A PACKSTATION


Delivery to a DHL Packstation is only possible in exceptional cases or for certain goods. Goods with a length of more than 1 metre (e.g. surfboards) are generally excluded.


Tracking

You can track your parcel at any time using the tracking number. Your parcel number and the corresponding link will be sent to you by e-mail on the evening of dispatch. You can also find it in your user account under My Orders.


Return

You can find more information about returns under Returns on this page.

Parcel-Tracking

You can check the processing status of your order at any time in my account or in Track Order.

Once the order has been shipped, you can use the tracking tools of the delivery services with your parcel number to track your shipment:

Freight forwarding:

For questions please contact our Customer Service

Why do some items have a longer delivery time than others?

In order to offer our customers an even greater selection of branded articles, we have decided to offer some goods according to the on-demand principle. On-demand goods are items that are not in stock but are ordered from the manufacturer or supplier at the customer's request.
The delivery time always depends on the manufacturer or supplier. You will find the delivery time for each individual item on the respective product detail page or in your order confirmation.


The delivery time of products can generally vary depending on the availability of the product:

  • availability of the product
  • the selected shipping and payment method
  • and country of delivery

The delivery time for each product can be found on the product detail page under the "shopping cart" button.

Lieferzeiten

AVAILABILITY OF THE PRODUCT

For some products, a longer delivery time is indicated despite the same country of delivery. These differences are due to various factors. It may happen that individual products are not in our warehouse, but in one of our external warehouses or directly at the manufacturer. In such cases, the product may first be sent to our warehouse and then to you.


SELECTED SHIPPING AND PAYMENT METHOD


The delivery time also depends on the respective parcel service provider. The delivery time you see on the product detail page applies to deliveries with standard shipping or, in the case of freight forwarding, freight forwarding. You can find more details about the shipping options under Shipping methods & costs.

Please also note that if you choose payment in advance, your order will not be shipped until we have received your payment. This can lead to a delay of a few days.


DELIVERY COUNTRY

Delivery times also vary according to the country to which the order is sent. To ensure that the correct delivery time is displayed on the product detail page, please make sure that you have selected the appropriate country.

Lieferland

After our careful processing of the order, it can happen in very rare cases that you receive an incorrect delivery, please send us a message via our contact form as soon as possible. 

Please state which item you ordered and in which version and which item you received instead.

If the item you ordered is still in stock, we will check it so that you can place a new order.

You can always return the incorrectly delivered item to us free of charge using the enclosed return label. If the order value was less than €150, please contact us by e-mail and we will send you a free return label. Please note on the return label that you have received an incorrect item. You will find the return label in the attachment to your shipping confirmation email. 

If you no longer have the e-mail, put a note in the parcel with the information - goods incorrectly delivered.

Yes and No, this is possible by prior arrangement. We are currently an online surf shop and will expand into a retail shop in the medium term. We do not stock all the products that are available to buy online. Would you like to try on a wetsuit, neoprene accessories or our eco-friendly clothing on site? Pick up a Surfskate or Surfganic surfboard?  Please contact us via email, phone or Whatsapp.

Mobile: +49 (0) 1590 1712899

Phone: +49 (0)5242 9808222 

Mail: aloha@hang-loose-surfshop.com
 

Germany and Europe

Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, Hungary

For all orders, shipping to a Packstation is not possible.
Please note, however, that it is completely excluded to have shipping goods such as snowboards, surfboards, wakeboards, skateboards and longboards delivered to a Packstation.

Your shipment tracking indicates that you have already received your order? Or you have not received one or more items listed on the delivery note?

Please contact our support team immediately at aloha@hang-loose-surfshop.com or via our contact form. We will get back to you as soon as possible.

Please note that you have to contact us within 2 weeks after delivery according to the shipment tracking. After this time, we are unfortunately unable to obtain any information from the shipping company.

In some cases it is necessary for you to make an affidavit for the loss of the goods, despite the delivery note. This is required by our shipping company and will be forwarded to them. You will receive the form to fill out from us by e-mail. Please complete the form, sign it and return it to us. The respective shipping service provider usually needs 2 - 4 weeks for the check. We will contact you as soon as we have received the information.

As soon as we have handed over the parcel to the parcel service provider, we will send you a shipping confirmation by e-mail. You will also find the shipment number there.  Use the number on the website of the parcel service provider to check the status of the delivery.

If you have ordered items with different shipping dates and they are shipped separately, you will receive a tracking number for each package.

If an order has to be delivered later by the manufacturer because it is currently not in stock, the delivery time will be extended accordingly.

Should it happen in rare cases that your ordered goods are not available, we will of course inform you as soon as possible and refund any payments already made directly.

In order to be able to ship goods such as surfboards, we need a telephone number where you can be reached. The shipping company will arrange the delivery (date and time) with you. 

Please check the board for damage upon delivery and accept the item only under reserve, if this is the case.

Upon acceptance and signing with the shipping company, you acknowledge that you have received the board intact. 

If there is any immediate damage, please contact us immediately and send us photos via email to claim the damage.

IMPORTANT!

Please arrange the delivery immediately. We regret that we will have to charge you for storage costs incurred by bulky goods deliveries due to the customer's own fault.

Furthermore, we reserve the right to charge you if you refuse to accept bulky goods (surfboards, SUPs etc.). The costs within Europe amount to 200 - 300 Euro depending on the shipping area. 

So please only order surfboards if you are really sure that you really want this item. Please be aware that shipping and return shipping costs are enormous and we cannot and do not want to bear these costs. 

If you have any problems, not only with the delivery, please contact us via mail or phone - we will be happy to help you,

Tel: +49(0) 1590 / 1712899 or support@hang-loose-surfshop.com

Hakuna Matata Your Team

Most of our articles are delivered to you within 1-3 working days. However, if you are shown a longer delivery time for an item, this means that we order it for you directly from our suppliers. If you pay by cash in advance, the delivery time is valid from the moment the money is received on our account.

As soon as we have handed over your delivery to the parcel service, the logistics company is responsible for the duration. By means of the tracking number you can track where your package is located. 

Delivery times - Parcel delivery times:

in GERMANY approx. 1 - 3 working days

in EU - 1 approx. 3 - 4 working days

in EU - 2 approx. 1 - 7 working days

in EU - 3 approx. 1 - 7 working days

in export (Switzerland, Lichtensten Norway) approx. 1-4 working days

Surfboards will be shipped by a forwarding agency - the shipping time may increase. Especially when shipping to European countries. To remote regions of Europe (e.g. Ireland, Scotland etc.) additional shipping costs may occur, which we will discuss with you in advance before the order is executed and confirmed.

If you have several items in your shopping cart with different delivery times, the order will be combined and the whole order will be postponed to the latest delivery time. The background is an environmentally friendly company policy. Packaging material, and double ways are avoided to keep the footprint as small as possible.


Parcel Tracking

You can see the processing status of your order at any time in your customer account or under Track Order.

or:

Bulky Goods Shipping:

For questions please contact our Customer Service

If your parcel is delivered damaged, you should ask the delivery person about it and this must be noted by the delivery person when the parcel is handed over. 
We need your help here!
If your parcel has already been delivered in a visibly damaged condition, file a damage claim with DHL or the shipping service provider as follows:

Take the parcel and all its contents to your nearest post office or to the point of contact of the respective shipping service provider (or send an e-mail with sufficient photographic material and a description of the damage).
Explain there that you have received your parcel damaged. You will receive a form for reporting the damage and fill it out. Have the damage report stamped and signed by the postal clerk/employee.
Then leave the damaged parcel at the post office and you will receive a written confirmation. 

The shipping service provider will investigate the damage and then inform us of the result of the investigation. We will then inform you immediately. The processing of DHL / UPS / other service providers can take up to 4 weeks.

IMPORTANT!  The damage must be reported to the parcel service provider within 7 days of receipt of the parcel, as no complaints will be accepted after the 7-day complaint period has expired.

If you are not at home when the parcel is delivered - no problem! The delivery service will leave a pick-up card in your letterbox, which you can use to collect your parcel from the relevant pick-up point. 

Important: Only the registered recipient is entitled to pick up the parcel, so be sure to take your ID with you!

If the parcel was dropped off at a neighbour's, you should find an information card in your letterbox with all the information. 
If there is no card there, use the delivery service portal and your consignment number to get more information.

Important!

Parcels will be stored at the pick-up point for 7 working days for collection - so please collect your parcels in good time.
Thank you 

All information about shipping costs can be found here: service/Shipping costs

You will receive the shipment tracking by email to your email address and you can also view the shipment number in the customer login area. 

Log in with your account and find out everything about your shipment.

If you have any questions, please contact our support by phone, Whatsapp or email. We will take care of your request as soon as possible.

In order to be able to offer you a very large selection of branded articles, we have decided to offer some goods according to the request principle. On-demand goods are items that we do not have in stock, but order from the manufacturer at the customer's request.
The delivery time here always depends on the respective manufacturer. You can find the delivery times for each item on the respective product detail page or in your order confirmation.

For logistical reasons, we cannot offer you express shipping or same-day delivery. 

Most of the items you find in our shop will be delivered to you within 1-3 working days - to Europe 3-10 working days.

Different delivery times apply to items that we reorder for you directly from the supplier. The delivery times are indicated accordingly on the respective product page. 

PayPal is a payment service that allows you to pay online easily, quickly and securely. All you need is a PayPal account. Registration is free of charge.

Payment process

  1. Select the payment method "PayPal" during the order process.
  2. You will be redirected to PayPal, where you log in with your password and confirm the payment.
  3. There are no transaction costs for you, we take care of them.
  4. Your order will be processed immediately.

If you did not complete the payment process during your order, you can do so at any time. To do so, go to your customer account. Click on "Orders" then "Not yet paid". Your order will be processed as soon as you have made the payment.


Payment with PayPal Express.

Payment process

  1. Put all items in your shopping cart.
  2. Select the payment method "PayPal Express".
  3. You will be redirected to PayPal Express, where you have to log in with your password and confirm the payment.
  4. All data necessary for us will be provided directly by PayPal and transferred to our system for the purpose of shipping and invoicing.
  5. You will then be taken to the checkout page where you can change your delivery address.
  6. Check your details on our order overview and confirm your order.
    Your order will be processed as soon as possible.
  7. There are no transaction costs for you, we take care of them.

PayPal instalment payment

Pay for your order conveniently in instalments. You will find the conditions under each activated item and in your PayPal account during the payment process

  1. choose the payment method PayPal instalment payment. 
  2. follow the instructions and choose your monthly rate.
  3. Complete the order with your payment and receive your order in a few days.

In cooperation with our partner Klarna we offer you different payment methods. Select your preferred payment method and follow the instructions in the ordering process.


Klarna purchase on account

With invoice you pay for the goods as soon as you receive them (within 30 days after the invoice date) and only for the products you actually keep. This way you can inspect the ordered goods at your leisure before paying the invoice.

Requirements

  • You are 18 years or older
  • Your delivery and billing address are in Germany
  • The ordered items do not include gift vouchers.
  • The identity and credit check is successful with the data you have provided.

Please note that with this payment method, no existing credits that have arisen from complaints or returns can be used.

For a better shopping experience, use the Klarna website/app.

Procedure

Order:

  • Select "Klarna Invoice" during the ordering process. Klarna Bank AB will perform a credit check on the data you provide.
  • If the check is successful, you can complete the order with the desired option.
    Please note that the check is automated and We have no influence on the result. You can find more information about the credit check in the terms & conditions of  Klarna.

     

Order confirmation

  • Once your order has been confirmed, you will receive an order and dispatch confirmation from us by e-mail as usual.
  • The shipping confirmation already contains all information for the payment of the invoice amount (IBAN, BIC, reason for payment, etc.). In the package you will find a printed version of the invoice with all payment details.
     

Payment

Please pay the invoice amount directly to our partner Klarna within 30 days after the invoice date. For general questions about Klarna or payment, please contact Klarna Customer Service.

Returns

You want to return your package and pause your payment? You can find out how to do this under Customer Service Returns.

You can find more information about Klarna here.


In cooperation with our partner Klarna we offer you "Sofortüberweisung" as a payment method.

If you would like to pay for our items with Klarna Sofortüberweisung, you can pay easily, quickly and securely with your online banking data.

Payment process:

  1. Select "Sofortüberweisung" as payment method in the order process.
  2. Enter your personal data as required.
  3. The order is completed and you will receive an order confirmation by e-mail from Klarna and one from us.

Once you have completed your first purchase via Klarna, you can complete all future purchases with Klarna with just one click.

With Amazon Pay, you can use the payment and shipping information you have on file with Amazon.

Note: You need an Amazon account.

Payment process:

  1. Add all items to your shopping cart.
  2. Click on the "AmazonPay" button, the registration form will appear.
    Confirm your Amazon login details.
  3. Make any changes to your delivery and billing address.
  4. Select your preferred shipping method.
  5. Submit your order

Note:

Vouchers cannot be redeemed here.

You can pay quickly and 100% securely by credit card. We accept Visa, Mastercard, Diners Club, American Express, Discover, Maestro, etc.

Zahlungsmethode Kreditkarte Salty Smile Vertriebs UG

As an already registered and also as a non-registered customer you can pay with your credit card. PayPal acts as a carrier here. You do not need a PAyPal account to pay with this payment method.

Enter your credit card details and pay securely via PayPal. When paying by credit card, your data is protected by a special encryption process.

If you choose the payment method "payment in advance", you transfer the amount due to our account after completing your order. Once we receive the amount, we will process your order immediately. Payment in advance can take 1-2 working days between banks until we receive your payment.

Payment procedure

  1. Select "Prepayment" during the order process.
  2. After completing your order, you will receive all details about our bank account by email. 
  3. Simply transfer the outstanding amount to our bank account.
  4. When transferring the money, please state your order number and your name in the reason for payment! This is very important so that we can allocate your payment and thus guarantee a quick process.

PS: You can also find the bank details in our customer centre under bank details.

All other payment methods are carried out via PayPal Checkout. PayPal serves as a carrier here. With e.g. Ratepay, please do not pay your invoice to us! Please make sure that you transfer the payment to the respective service provider. A payment to us directly is not possible and the item is not considered paid. You are entering into a contract with RatePay or a payment service provider of your choice with whom you are entering into a contract for payment.

BANK DETAILS

BANK DETAILS FOR PURCHASE ON ACCOUNT PAYMENTS
Please pay the invoice amount directly to our partner Klarna, Ratepay etc. and not to Hang Loose Surfshop. You will find the bank details of Klarna and Ratepay in your shipping confirmation and on the invoice and the mail from the payment service provider.

BANK DETAILS FOR PREPAYMENT

Bank solarisBank Gf
IBAN DE21110101015347819053
BIC (Bank Identifier Code) SOBKDEB2XXX
Empfänger

Salty Smile Vertriebs UG(haftungtsbeschränkt)

Hang Loose Surfshop
Am Domhof 30
33378 Rheda-Wiedenbrück Germany

As soon as the order amount has been credited to our account, your order will be processed.

Please state your order number and the name under which the order was placed as the reason for payment on the transfer slip (e.g. Maxi Mustermann 10045005). We also ask you to provide this information for e-banking orders.

We accept the following payment methods

  • Instant bank transfer
  • Paypal 
  • Credit card (via Paypal - no Paypal account required)
  • Instant bank transfer
  • Amazon Pay
  • Instalment purchase (PayPal)
  • Klarna
  • GooglePay
  • ApplePay
  • Ratepay
  • and much more

Prepayment

If you decide to pay in advance, please transfer the order amount to our bank account. As soon as we have received the amount, we will ship your order immediately. 

Payment process
Select "Prepayment" as payment method during the order process. After you have confirmed your order, you will receive further information about the payment by e-mail.
Then simply transfer the required amount of your order to our bank account.


Please indicate this in the transfer slip!

  • Order number
  • Name under which the order was placed

This is important for a quick processing (e.g. Max Mustermann 1234567890). Please also indicate it in e-banking orders.

As soon as the amount is on our account, we will process your order.

Please note!

Due to the transfer channels between the banks, it may take 4-5 working days until payment is received.

Bank details see here!

Please note that our bank calculates with €. In some countries there may be additional costs if the transfer is made in a different currency.

Bank account:


Salty Smile Vertriebs UG (haftungsbeschränkt)

Finom Bank

IBAN: DE21110101015347819053

BIC: SOBKDEB2XXX

Sofortüberweisung

Sofortüberweisung is one of the safest and easiest online payment options with TÜV-tested data protection.

Advantages:

The transfer takes place in real time (therefore faster than prepayment.)
No registration necessary
No need to top up an interim account
no need to enter your credit card details
Sofortüberweisung is a free service and there are no transaction costs.

The only thing you need is an online bank account.


Payment process
Select Sofortüberweisung as your payment method during the order process. After you have confirmed your order, you can log in with your account number and bank code and confirm your payment with PIN and TAN.

Please indicate this in the bank transfer slip!

Order number
Name under which the order was placed

This is important for quick processing (e.g. Max Mustermann 1234567890). Please also indicate in e-banking orders.

Bank details see above!

Bank details see invoice or in the FAQs under Bank details!

Payment by credit card is handled by PayPal. You don't need a PayPal account for this and can pay comfortably and securely with your credit card. PayPay only offers the plug-in to enable credit card payment.

PAYPAL

PayPal is an online payment service that allows you to pay online easily, quickly and securely. All you need is a PayPal account, which works like an online bank account. Registration is free of charge. You only need to enter your details once and you can shop securely at any online shop that offers PayPal without having to re-enter your details every time.

Payment process
To pay with PayPal, select the payment option "PayPal" during the order process. After confirming your order, you will be redirected to the payment process. After completing the payment process, your order will be processed directly. 

If you did not complete the payment process during the online order, you can do so at any time later. Go to 'My account' and click on 'Orders' and then on 'Pay now'. Your order will then be processed.


Please note!

Payment will be made in local currency.


PayPal Express

With PayPal Express you can access your PayPal account directly.

Payment process
In the registration window you will find the PayPal Express Buy button. This will take you directly to your account. You only have to log in and confirm your purchase! All necessary data will be taken over directly by PayPal and transferred to the form, so that the annoying filling in of data is no longer necessary. You will immediately be taken to the checkout page, where you can change your delivery address, for example.


Then check your details again on our order overview and confirm your order.


PayPal Plus (hire purchase, purchase on account, credit card even without a PayPal account)
Pay comfortably with your credit card. This works via PayPal Plus and no PayPal account is required from the buyer.

The instalment purchase and invoice purchase is also processed via PayPal Plus and allows you to finance products. You will find all information in the order process.

Amazon Pay
Amazon Pay ist ein Service, der es Ihnen ermöglicht, mit den in Ihrem Amazon-Konto hinterlegten Zahlungs- und Versandinformationen auf externen Websites einzukaufen. Sie müssen kein weiteres Konto anlegen. Das spart Ihnen eine Menge Zeit und Mühe und bringt Sie schneller zu Ihren Lieblingsprodukten.

The sales tax in Germany is calculated at 19%.

If you buy from another European country, the sales tax of the respective country is added to the net value and the sales tax is paid in the respective country.

For you as a business customer in B2B, the sales tax does not apply if your company is registered in another European country. We need your Tax ID number.

For deliveries to a third country (non-EU country, e.g. Switzerland, Norway, etc.) we issue a net invoice and you pay the tax to the customs.

We will refund you the amount paid via the payment method you used to pay for your order if the item is no longer available. The refund will be made directly when we process your order. 

You have received a voucher as a gift from us and would like to redeem it?
No problem! You can redeem your voucher code at the end of the order process.

You can only redeem one voucher per order.

Important! You cannot redeem a promotional voucher when purchasing a voucher.  

You can only redeem your voucher before completing the order process.

A subsequent crediting is not possible.

Vouchers cannot be combined.

This applies to both promotional vouchers and purchase vouchers.

If you have already redeemed a voucher in your order, it is not possible to additionally redeem one of our newsletter or promotional vouchers.

Promotional vouchers cannot be redeemed when purchasing a purchase voucher!

No. A cash payment or payment of the remaining amount is not possible.

The validity period of promotional vouchers can be found on the voucher. Promotional vouchers have a validity period that you can see on the voucher, no longer. Purchase vouchers are valid for an unlimited period.

A promotional voucher is a gift from us or one of our partners. It is linked to conditions such as minimum purchase value and expiry date.

A purchase voucher is bought from us in the online shop and corresponds to the respective purchase value. Purchase vouchers are valid indefinitely.

Please note: Vouchers are excluded from return and payment! (this does not apply to the legal right of revocation for purchase vouchers).

The shipping of vouchers to Germany and Austria is free of charge.

Please also note that it is not possible to redeem a promotional voucher if you only have a purchase voucher in your shopping basket, as promotional vouchers cannot be redeemed on purchase vouchers.

If you return your goods for less than the minimum purchase value of a promotional voucher, the amount of the voucher will be deducted from your refund.

In the case of purchase vouchers, we will be happy to send you a new purchase voucher for the amount on request.

You can return or exchange your order within 30 days!

Of course, you can also simply return the products you purchased online to us.

It's as simple as this:

  1. Fill out the enclosed return form (included in the order confirmation - or print it out from the customer centre).

  2. Pack the item and enclose the return form.

  3. Prepare the parcel:
    You are free to choose your parcel service. Our recommendation: Compare the prices.


    • Frank the parcel sufficiently and send it to the following address:
      Salty Smile Vertriebs UG(haftungsbeschränkt)
      z.H. Stefan Grett
      Am Domhof 30
      33378 Rheda-Wiedenbrück
      Germany
  4. Hand in the parcel to the appropriate parcel service provider and keep your consignment number for 6 months.

Please Note:

    • If your order includes multiple items or consists of multiple orders that were shipped separately, you can return them to us in one package. Please note the order number and item information on the return form.
    • Please make a note of the number (tracking number) on the return label under the barcode. This way you can check if your shipment has arrived and track it.
    • Keep the receipt you receive when you post your parcel. If your parcel gets lost, you will need it for tracking purposes.
      We will only take responsibility for the return once the package has reached our warehouse. We will inform you as soon as we have received your parcel.
    • If your order was delivered by a forwarding agent or as bulky goods, the costs of the return shipment must be borne by you in full.

You have ordered with Klarna and want to return something? 

This is how you proceed:

  1. Pack the part of your order that you want to return and follow the instructions as described under "Return".
  2. You need to inform Klarna that your open payment will be adjusted. To do this, open the Klarna app, select the relevant order and click on "Register return".
  3. After you have registered your return, Klarna will pause your invoice while you send the product back to us. As soon as we receive it, we will update your Klarna invoice.

Return Form Download here:

If you do not like the ordered goods, you can cancel them within a period of 30 days from receipt of the goods by means of a clear declaration. You do not need a reason or a binding form for the revocation. You can submit this verbally, in text form (e.g. by e-mail) or by using the cancellation form. cancellation form bei uns einreichen. Download here:

COMPLAINTS & MANUFACTURER'S WARRANTY

If you wish to return the goods because they are defective in quality, please contact our customer service.

RETURNS OF ORDERS WITH GIFT VOUCHERS