Shipment Infos Hang Loose Surfshop

Shipping & Handling

We pass on the shipping costs paid by us 1 to 1 to our customers. For shipping goods like surfboards we take over a part of the costs. You will receive all shipping information in your customer account and via email.

Why do some items have a longer delivery time than others?

In order to offer our customers an even greater selection of branded articles, we have decided to offer some goods according to the on-demand principle. On-demand goods are items that are not in stock, but will be ordered from the manufacturer or supplier only upon customer request.
The delivery time always depends on the manufacturer or supplier. You can find the delivery time for each individual article on the respective product detail page or in your order confirmation.

Germany

parcelable goods :

to 50€ - 5,95€
from 50€ free shipping

Parcel goods over 1 metre length:

to 100€ - 9,95€
from 100€ free shipping

Surfboards and shipping goods:

to 1500€ - 39,95€
from 1500€ versandkostenfrei

Europe

Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Austria

parcelable goods :

to 50€ - 9,95€
to 100€ - 6,95€
from 100€ free shipping

Parcel goods over 1 metre length:

to 100€ - 14,95€
to 200€ - 9,95€
from 200€ free shipping

Canary Islands, Liechtenstein, Norway, Serbia, United Kingdom

parcelable goods :

up to 500€ - 34,95€
up to 2000€ - 26,95€
from 2000€ free shipping

Surfboards and shipping goods:

Belgien, Dänemark, Frankreich, Kroatien, Luxemburg, Niederlande, Polen, Schweden, Slowenien, Tschechien, Österreich

to 2000€ - 59,95€
from 2000€ free shipping

Estland, Finnland, Griechenland, Italien, Lettland, Litauen, Portugal, Slowakei, Spanien

to 2000€ - 89,95€
from 2000€ free shipping

Bulgaria, Ireland, Romania, Hungary

up to 2000€ - 119,95€
from 2000€ free shipping

Schweiz

parcelable goods :

to 200 EUR - 26.95€
to 500 EUR - 19.95€
from 500€ free shipping

Parcel goods over 1 metre length:

to 500€ - 29,95€
from 500€ free shipping

Surfboards and shipping goods:

to 2000€ - 89,95€
from 2000€ free shipping

Additional surcharge possible for remote regions and islands abroad!

How fast is your order with you and how is it shipped?

Most of our articles are delivered to you within 1-3 working days. However, if you are shown a longer delivery time for an item, this means that we order it for you directly from our suppliers. If you pay by cash in advance, the delivery time is valid from the moment the money is received on our account.

As soon as we have handed over your delivery to the parcel service, the logistics company is responsible for the duration. By means of the tracking number you can track where your package is located.

Delivery times - Parcel delivery times:

GERMANY

approx. 1 - 3 working days
Shipping by forwarding agency 2-5 working days

to surrounding EU countries and Switzerland:

EU approx. 3 - 5 working days
forwarding agency 5 - 7 working days

Rest of EU countries:

approx. 5 - 10 working days

Surfboards will be shipped by a forwarding agency - the shipping time may increase. Especially when shipping to European countries. To remote regions of Europe (e.g. Ireland, Scotland etc.) additional shipping costs may occur, which we will discuss with you in advance before the order is executed and confirmed.

If you have several items in your shopping cart with different delivery times, the order will be combined and the whole order will be postponed to the latest delivery time. The background is an environmentally friendly company policy. Packaging material, and double ways are avoided to keep the footprint as small as possible.

Delivery attempts

Up to 2 delivery attempts are made. If there is no one at your specified delivery address, the package will be stored at the nearest post office/collection point where it will be available for collection for 7 working days. Please make sure that you pick up your shipment there on time. Please check your shipment number. Thank you very much.

Return

Generally, we advise customers to choose an insured and traceable shipping option, so that the package can be tracked at any time and is secured by the shipping service provider. As a customer, you must bear the costs for the return. Returns are normally processed within 10 business days from the time the item arrives at our warehouse.

Once the item has been inspected by us, we will initiate a full refund (for the item). This we will confirm by email, The shipping cost paid will not be included.